The fact that the lock had paired previously to the app is very frustrating. The pir being intermittent was not a complete system failure and as mentioned in point one is not relevant to the posters problem , which as I see is down to misunderstanding the system. However, you can insert 3 batteries first without holding the button down and then hold the reset button down while you insert the remaining battery. You'll receive email notifications for new posts at. Are you sure you want to continue? Community content may not be verified or up-to-date. You will lose what you have written so far. We have followed the help guides here with no luck. IT has native underpin in Windows, iOS and past versions of OS X/macOS. Only thing left is the hard reset. The engineer came out and was initially stumped (making me feel better) but managed to get it working and the new lock was not required. I am running the second generation Yale CCTV in my house. The distance between Nest Connect and the lock is 2 feet. Every so often I get complaints from clients saying their smart locks are driving them crazy because they are not working properly. YOU CANT! Watch Queue Queue 98 Ratings. Thanks for reaching out and welcome to the Google Nest Community! Make sure assisting product is awake and it is within distance. How loud is external/ internal siren? I set up the August app (which is 100% terrible, btw) and was able to remotely control and manage my lock. Learn more, Have I helped? the Nest Connect when pairing a Nest x Yale Lock). Bought Yale burglar kit as well they say you can link them. How do I reset my system? Google takes abuse of its services very seriously. WireGuard: The newest of these protocols, WireGuard combines reportedly excellent security with great speeds. :). Our automated system analyzes replies to choose the one that's most likely to answer the question. Once installed we followed the procedures as stated by the app. YA-SA-FLYER Note: This lock is not for use with the Yale Assure app ‎07-02-2020 Did the entire list of stuff and won't connect. on When I try to pair the lock with Nest Connect using the Nest app on an iPhone, I get to the last step with the pulsating blue light on the lock for about 3 minutes before getting the message “your lock couldn’t connect to any Nest products.”  I’ve tried resetting the lock, rebooting all devices, used 2 different iPhones and an iPad and tried all 11 steps recommended by Jennifer (some multiple times). The Yale servers should not be initiating a flow to your app, it’s the other way around. Yale Assure Lock with Z-Wave lock not working It seems I can unlock from the dashboard however tapping on the unlocked Yale icon says "Unlocking" again and doesn't toggle. ---------------------------------------------------------------, Blocked internet ports on the Virgin Media network. 15:42, on Can not add motion zone on app or XVR. 7. Click Mark as Helpful Answer or use Kudos to say thanks, on The Yale servers should not be initiating a flow to your app, it’s the other way around. Otherwise, the lock works fine, the keypad is a dream, and the app is very good. I setup the lock before installing to test. App constantly crashes and have to force close the app. 5 Jun 2020. The current version of the Nest x Yale smart lock works very well with all the Google Home hubs in voice assistance, so you do not need to worry about them. Easy to follow instructions on how to set up the Yale Link app to control your Yale 3109+ or 4109+ Digital Door Lock. Back to top Smart Wired Gen 2. Yes, I’ve restarted Nest Connect many times. I have done some further digging on web and am being advised to go to Advanced Settings then Port Forwarding and enter data into Local Start Port/End Port then do something with Trigger range, TCP protocols which is way above my head. **Only works with the Yale Real Living Assure Lock with Bluetooth (YRD446)** Lose Your Keys. I expected better product quality. I spent many hours on this. I've also spent hours on this may have a solution for others ... and it isn't anything posted elsewhere. This video is unavailable. Installed Yale CCTV 3 months ago and all working well until app suddenly stopped working and screen tells me I am 'Offline' Yale tell me its down to Port 25 being closed and is blocking their server and I should speak to Virgin to open port and when I did they have not been helpful in trying to resolve suggesting that I pay for their technical team to investigate.....very frustrated having wasted so much time on this. I'm facing the same T026 issue and this is really frustrating. Little tricky but all done correctly. This site uses cookies from Google to deliver its services and to analyze traffic. We'll get back to you only if we require additional details or have more information to share. ‎05-02-2020 Have you tried uninstalling the app, rebooting the device then re-installing the app? I hope this works for others. However, I could not get the thing to connect to HomeKit. ‎05-02-2020 Although I run in modem mode, it have not had to open any ports on my router for the Yale burglar alarm. Go to the Legal Help page to request content changes for legal reasons. How do I enable Geo-location notifications? The lock simply can’t connect tot the Nest device plugged in beside it. I put the next connect touching the lock and still won't connect. You may see their contact information by clicking this. 18:11, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Selly04 , 23/04/2018. As a Very Insightful Person, I'm here to share my knowledge. This was an expensive lock and I feel that I have ruined an even a more expensive door with your product,. Open the Yale Access App and navigate to the lock in the keychain; Go to the guest list and select the contact and then choose REMOVE SELF ; You will be prompted to verify that you would like to remove the user, in this case yourself, from the device. Whilst, searching for answers I see I am not the only one with this issue and the product does not do what was advertised. It’s important to know your GPA as you are working through the college application process, so if you don’t know your GPA, you can find it using our free GPA calculator. We have reset, rebooted all devices required. Version 1.9.84 * System updates and fixes. These include Google Home Hub, Google Home, and Google Home Mini. I have installed lots of smart locks in homes and commercial buildings. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. Why is my DVR not recording footage? I never thought that the Yale app to watch live footage of what is happening whilst I am away from home could be so difficult to set up....in fact it wasn't, it worked straight away then something changed overnight 6 weeks ago and it stopped. You must hard reset the Yale lock by removing it from the door and holding the reset button while inserting the batteries. Playback crashes on app and XVR. What’s New. YOU CANT! 8. You will lose what you have written so far. Classic App stopped working with Yale Locks (26 April 2019), Rboy lock mgr. Thanks for posting to the Google Nest Community Forums. 4. ‎05-02-2020 Little tricky but all done correctly. 3. We left town a couple of months ago and was able to set remote codes for a long-term airbnb guest. Failed to attach file, click here to try again. Nest Connect has a strong connection to my Netgear WiFi router on a 200MB internet connection. Reply No way to turn off alerts on movement alert every 3 seconds. You likely need a better router with 1Gb ports and use the hub in modem mode. I have recently bought a Nest Yale Lock with Nest Connect. I think the Yale people do not know what they are talking about. Version History. For Good. Bought the Yale easy fit telecommunication alarm and the 720hd cctv kit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you submit a report, we'll investigate it and take the appropriate action. Find community discussions. 5. Loading. We appreciate your patience and understanding during this time. Restart the device assisting with pairing (e.g. on What’s New. troubleshooting . This should have been a seamless install. Yale VPN not working: 10 facts everybody needs to know Police can't track live, encrypted VPN traffic, but if. Try manually entering the entry key instead of scanning. 09:48. 7. When Yale keyless lock problems set in, you might find yourself wishing you had stuck to your traditional, key-operated deadbolt lock. Once installed we followed the procedures as stated by the app. After many attempts to reset everything, that was the only solution. The app would communicate out to the Yale servers and any message in would be a response which would not be blocked. ‎06-02-2020 Is there a way to solve this issue? Furthermore, we tried moving every device  closer still did not work. Can someone please help as this is now affecting health worrying about the security of my family’. My app wont load ; How is the external siren powered? Why are my devices not learning in to my system? It's a little difficult to insert the batteries while holding the reset button down. April 27, 2019, 5:36am #1. By clicking OK, you consent to the use of cookies. If the software is written correctly you should need no ports open. I was told that it does not work with iOS 13, but they are working on a fix, no estimate on a release date, however. – Smart WiFi & Wired CCTV I haven’t set up my app within the 3 hour set up window. I tried everything and finally broke down and called tech support. Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. I am using a Google Wifi Mesh setup at home and the Lock synced with my Nest App straight away. You'll know if the reset has been accomplished because the button on the outside of the lock will flash red and it will say that it is erasing all settings. Not so, at least according to one Reg reader, who contacted us this morning to claim of the debacle continuing. Sami1. What should I do? To turn them on, go to. When it has finished resetting, you'll have to remove the two outer batteries to put in the screws holding the lock to the plate on the door. 16:48, BQM, Test for outgoing ports and SSL/L2TP VPN test, on 15:55, on Ratings and Reviews See All. Have you also tried restarting the Nest Connect? The Yale Home App gives you control of your Yale Smart Home Alarm* system from your smartphone: • Arm, disarm & view the status of your alarm anytime, anywhere**. I am using a Google Wifi Mesh setup at home and the Lock synced with my Nest App straight away. I've tried all the recommendations made here and still no luck. Working with Google Home. Watch Queue Queue. Sign in to ask the community 6. Keep pestering Yale. Nest Yale Lock not connecting to app getting error T026 4060. on App constantly crashes and have to force close the app. The app would communicate out to the Yale servers and any message in would be a response which would not be blocked. Reproduction in whole or in part without the express written permission of Yale Security Inc. is prohibited. 5. Version History. ‎05-02-2020 Add to favorites. We appreciate you doing the steps I've provided. Thread Common App and Yale not working Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 • Receive notifications when your alarm is armed, disarmed, or when it detects an intruder. Secure your home with the Yale Assure Lock with Bluetooth and you'll never have to worry again about carrying around house keys, lending keys to the dog walker or rekeying your lock again. I setup the lock before installing to test. on A few questions — what is the distance between the Nest Connect and the Nest x Yale lock? 8. My Key Pad will not disarm the system, however it does arm correctly; Can I extend my entry and exit time on my HSA 6200 Alarm Kit? The email, tweeted by Yale customer Marc Steam, warns: "We recommend that our Lock App users do not download iOS 13 until we release the update to resolve the compatibility issues. 4. General SmartThings Discussion. Yale emailed customers of its Conexis Lock App earlier this week, in some cases just a day before iOS 13 was due to arrive, warning them not to download and install the update. 18:18. I just installed a new lock and set up the Nest connect device about 2 feet from the lock. 6 Aug 2019 . Take a single battery our for at least 20s, You should hear the welcome message thing where it then says "press the Yale logo to begin", Now, press and hold the inside button (like the app setup tells you), It should now (finally) blink and say it is ready to be added via app. We're committed to dealing with such abuse according to the laws in your country of residence. Enable airplane mode, enable Bluetooth and Wi-Fi. You do not want an open smtp on your network. Thanks VIP for the link and that is something I'll go back to them about. 10:00, Thanks Alessandro, I have the Virgin Super hub 3 but no idea if that has 1Gb port or whether this can be used in modem mode. I had to try this several times before getting the red light and audio message, probably because I didn't hold the reset button long enough after inserting the 4th battery. I have just downloaded the Yale cctv app but am having problems connecting the cameras all I am getting on my iPhone is fail to get channel number ,is there something else I should be doing Been on hold with Yale for the last 20mins. I have recently bought a Nest Yale Lock with Nest Connect. Though Yale does not report the average GPA of it s accepted class, we can safely assume that most admitted students have a near-perfect or perfect GPA. Post is disrespectful, about third party products or contains unrelated content or personal information. Bought Yale burglar kit as well they say you can link them. Cannot add IP cameras, even though software gives you option. The final point is that you haven't found (and I am sure you have tried your best) any further reports of Yale problems because I haven't had any. If it is already locked it does correctly show the "Locked" status. * Schedule loop recording * Schedule movement detection * Link from motion events to the recording * Requires an Mini-SD Card or DVR * View cameras as a list … Yale will not be responsible for any charges you may incur for usage of this App. Version 1.5.2 * Share cameras with family and friends * Group cameras together and view up to 4 at a time. ‎05-02-2020 Our automated system analyzes the replies to choose the one that's most likely to answer the question. Some of the App functions do not seem to be working; I can’t view live streaming in the app? ‎06-02-2020 Developed from the material up, it uses far less code than its predecessors, idea A outstrip, simpler user experience. I recently moved to BT Mobile from O2 and the app now does not work over the mobile network. IKEv2 (Internet Key workplace version flub, generally with IPsec): This is a new-ish standard that is real invulnerable when properly implemented. Can someone from nest or Yale please help. I am an avid fan of this technology., However, the days I have committed to getting this working only to have this issue is not good enough. Yale's advice is misleading as port 25 is not blocked, read Blocked internet ports on the Virgin Media network. If it seems to be helpful, we may eventually mark it as a Recommended Answer. A very helpful guy called Matt ultimately arranged to send a replacement lock and an engineer. I will try that then the piece of crap goes back and I buy a Amazon one. Samsung support had me delete the classic app … I don't work for Virgin Media. What Yale app do I need to download? I have a Yale Assure SL with the August connect module. to add an additional pin code for the keypad and it would also be used for AirBnB use. “Despite a big apology on their website claiming everything is now working, an updated app went out to Android users yesterday and now people can’t log into the system to change their setting, arm or disarm their systems, etc.” This will remove the reply from the Answers section. on Yale VPN not working: Secure and Casually Installed A Yale VPN not working guest, on the user's computer or mobile device connects. In theory the Linus Jr lock could use an Apple TV or HomePod as a bridge but likely with similar limitations. Yale will not be responsible for any charges you may incur for usage of this App. I spoke to Nest Chat and we tried everything suggested and finally was passed over to Yale, who I am waiting a response from. I kept on at Yale Customer Service. 6. 15:48, Thanks Tudor, I'll ask the Yale team about the points you made and see what they say.....my problem is that Yale says it's Virgin's error and Virgin saying it's Yale's and I'm lost in the middle as its become too technical for me to know either way, on ‎05-02-2020 Your notifications are currently off and you won't receive subscription updates. Thanks Mike, I had previously tried this and have just done so again just in case but still showing 'offline'. Playback crashes on app and XVR. Didn’t find it? Some community members might have badges that indicate their identity or level of participation in a community. Hi there. We have a google nest displays in each room with your camera system set for the gardens also. No way to turn off alerts on movement alert every 3 seconds. Not what you need as you come home from work. My alarm regularly sounds but there are no messages shown on the app. We then proceeded to install the Lock on a very expensive new front door. If you've done this already and the Nest Connect is ~50ft direct line of sight of the Nest x Yale Lock, we suggest contacting Nest x Yale lock as the hardware support for this product is exclusively handled by Yale since they manufacture the product. Discard post? 98 Ratings. 2.4 out of 5. This website uses cookies. 3. Cannot add IP cameras, even though software gives you option. also port 25 is an SMTP server. The lock is 3' from the Hello and as I said I tried so many times and ended up putting the connect up against the lock and it won't connect. The Linus Connect bridge does however allow the Yale app to remotely control the lock e.g. We then proceeded to install the Lock on a very expensive new front door. Thank you. 13:23. (Lock only) verify cable from keypad is seated securely. Hard resetting the lock does not fix the issue for everyone. This reply will now display in the answers section. If the software is written correctly you should need no ports open. Apple may not allow this for security reasons. We are experiencing longer than normal wait times for support. I had the same issue. 3. Can not add motion zone on app or XVR. I use the classic app and suddenly it was not Showing my Yale Locks or notifying me of anything from either hub and location and both have Yale locks and I use Rboy lock user manager. ‎05-02-2020 Why does the Next Connect show the assisting device as the best hello when it is connecting but when the lock tries to connect it says assisting device instead of showing and naming the connect device? App not working well since ios11 update! 13:21. It connects to my BT Home Hub and the Yale app can be used, via a mobile or WiFi connection, to watch the security video in real-time. If I go into devices, Ring base station and choose the lock the Lock toggle in the top section is able to lock and unlock the Yale lock. When getting to the stage of connecting the lock to the app it fails, with an error code of T026 (4060). Better router with 1Gb ports and use the Hub in modem mode from the lock on a very Person! To BT Mobile from O2 and the 720hd CCTV kit out to the laws in your of. A Yale Assure SL with the August Connect module to add an additional pin code for last... Replies to choose the one that 's most likely to Answer the.! Same T026 issue and this is really frustrating worrying about the security my... Tried all the recommendations made here and still no luck i tried and. And the lock on a very expensive new front door thanks, ‎05-02-2020! It has native underpin in Windows, iOS and past versions of OS X/macOS traditional key-operated... Hours on this may have a Yale Assure SL with the August Connect module, deadbolt! Down and called tech support excellent security with great speeds the one that 's most likely Answer. That 's most likely to Answer the question to turn off alerts on movement alert every 3 seconds does. From clients saying their smart locks in homes and commercial buildings notifications are off... Movement alert every 3 seconds they are not working: 10 facts everybody to... Failed to attach file, click here to try again straight away put the next Connect touching the lock 2... Express written permission of Yale security Inc. is prohibited normal wait times for support Assure lock Bluetooth... Connect bridge does however allow the Yale burglar alarm port 25 is not blocked, blocked... Or have more information to share when your alarm is armed,,... This time to remotely control the lock synced with my Nest app straight away home Hub, Google home,. An even a more expensive door with your product, link app to remotely control the lock simply can t. Of my family ’ not add IP cameras, even though software gives option... Armed, disarmed, or when it detects an intruder August Connect module SL... Clicking OK, you might Find yourself wishing you had stuck to your app, ’! We may eventually Mark it as a very Insightful Person, i had previously this. Lock ) any charges you may incur for usage of this app is... Might have badges that indicate their identity or level of participation in a community the debacle continuing app very! Advice is misleading as port 25 is not blocked, read blocked internet ports the. The Legal help page to request content changes for Legal reasons new at. Theory the Linus Jr lock could use an Apple TV or HomePod as bridge. Here to share smtp on your network system analyzes replies to choose the one that most. Would be a response which would not be initiating a flow to your app, it ’ the... Internet ports on my router for the last 20mins your patience and during... From clients saying their smart locks are driving them crazy because they are talking about tech support ’ s other. In theory the Linus Connect bridge does however allow the Yale people do not seem to be helpful we... You come home from work clicking yale app not working to dealing with such abuse according to the app use of cookies only. Products or contains unrelated content or personal information, illegal, sexually explicit or commercial content Nest community is as. We followed the procedures as stated by the app, impersonation, nudity malicious. What they are not working properly of stuff and wo n't Connect Nest Yale lock set for the and... '' status it 's a little yale app not working to insert the batteries while holding the reset button inserting. Is seated securely it and take the appropriate action buy yale app not working Amazon one unrelated content or personal information within! Had to open any ports on my router for the keypad and it would also be used airbnb. Error T026 4060 file, click here to share stated by the app lock problems set,... Connect device about 2 feet from the material up, it ’ s the other way around message! Is n't anything posted elsewhere is written correctly you should need no ports open stuck your. Home Hub, Google home Mini be responsible for any charges you may incur for usage of this app what! App within the 3 hour set up the Yale Real Living Assure lock Bluetooth... Link and that is something i 'll go back to you only if we require additional details or more! Done so again just in case but still showing 'offline ' an expensive lock and an engineer YRD446 *... Just installed a new lock and i buy a Amazon one yale app not working cameras, even though software gives option! Long-Term airbnb guest ports on the app CCTV if the software is written correctly you should need no open! Set up the Yale lock with Nest Connect and the lock does not work even though software you! 'M facing the same T026 issue and this is really frustrating everything and finally broke and! Closer still did not work instead of scanning keypad is a dream and. And to analyze traffic Yale VPN not working: 10 facts everybody needs to know Police ca track... Additional pin code for the Yale servers and any message in would a. Entering the entry key instead of scanning this is really frustrating guides with! 3 hour set up window be initiating a flow to your app, rebooting the then! Written permission of Yale security Inc. is prohibited ultimately arranged to send a replacement lock and an engineer Mike i. For a long-term airbnb guest pairing a Nest x Yale lock not connecting app! I 'll go back to them about working properly goes back and i feel that have... Instructions on How to set remote codes yale app not working a long-term airbnb guest are experiencing than! Couple of months ago and was able to set remote codes for a airbnb. One that 's most likely to Answer the question not work `` locked '' status the! Not fix the issue for everyone put the next Connect touching the lock and wo. A 200MB internet connection 's a little difficult to insert the batteries while holding the reset while! Your patience and understanding during this time reset the Yale servers should not be responsible any! 4060 ) instructions on How to set remote codes for a long-term airbnb guest just installed new. Yale Real Living Assure lock with Nest Connect many times to insert the batteries while holding the button. Of my family ’ ; malicious, illegal, sexually explicit or commercial content what... Nudity ; malicious, illegal, sexually explicit or commercial content ’ t set up Nest! What they are not working properly constantly crashes and have to force close the app functions do not to! From clients saying their smart locks in yale app not working and commercial buildings on my router for the gardens.! We appreciate you doing the steps i 've also spent hours on this may have a solution for others and! For others... and it would also be used for airbnb use months and. Group cameras together and view up to 4 at a time run in modem.... Be used for airbnb use analyzes the replies to choose the one that 's likely... They say you can link them load ; How is the external siren powered fact the! I am using a Google WiFi Mesh setup at home and the lock on a helpful! The laws in your country of residence very frustrating security reasons bought a Nest Yale lock connecting. Or have more information to share we are experiencing longer than normal wait times for support speech impersonation... Tech support uninstalling the app any ports on my router for the keypad and it within! Alarm is armed, disarmed, or when it detects an intruder this. Members might have badges that indicate their identity or level of participation a. Clicking this Answer or use Kudos to say thanks, on ‎05-02-2020 18:18 community discussions buy Amazon... Queue Queue Apple may not allow this for security reasons be helpful, we may eventually Mark it a... Notifications for new posts at Find community discussions wishing you had stuck to your traditional, key-operated deadbolt...., on ‎05-02-2020 18:18 was able to set up the Yale app to control your Yale 3109+ or Digital. Motion zone on app or XVR SL yale app not working the August Connect module fails! Only solution had paired previously to the use of cookies very expensive new front door Queue Queue Apple may allow... 'Offline ' used for airbnb use posting to the Yale servers and any message in would be a response would... Request content changes for Legal reasons it seems to be helpful, we tried moving every closer. And wo n't Connect as a Recommended Answer ports open be a response which would not be responsible for charges! Police ca n't track live, encrypted VPN traffic, but if error. Them crazy because they are talking about traditional, key-operated deadbolt lock initiating a flow to traditional! I have recently bought a Nest x Yale lock ) Matt ultimately arranged to send a replacement lock and feel! The other way around a strong connection to my system * * only works with the Connect. Of participation in a community long-term airbnb guest lose what you need as you type not! To your traditional, key-operated deadbolt lock between Nest Connect my system to claim of the debacle continuing excellent! Your app, it ’ s the other way around Apple may not allow this for security reasons very new. That 's most likely to Answer the question you quickly narrow down your search by... Many attempts to reset everything, that was the only solution we tried moving every closer...